Bob,
I'm glad your experience with Protec is satisfactory. Though I'm puzzled how expecting a reasonable A to a simple Q is "re-inventing the wheel". The only time I can be guaranteed a chance to correspond is in the evening, and that means emails. I like email, it means I have an exact copy of what was advised or discussed, for future reference. In this case it means I can send mail when I am able to do so & ensure they have all details needed or requested. Perhaps even a photo or two to illustrate a point. That suits me just fine, you can't use email as an excuse for bad service or poor attention to detail. Whether I get a sensible answer to email, well that's their call.
Its nice of you to offer to get involved. I do appreciate this, but the issue here is consistency of customer service. I really shouldn't need to name drop to get their attention. If I don't get the same service devotion as Bob Moseley would, they are not going to get my business. I would find it offensive if your name got assistance, I as a new customer cannot!
Protec may yet be able to help, pending reply to email I sent tonight. Otherwise I write them off as a bad joke. That would be a pity, because their product is quite acceptable and easy to spray. So are many other brands.
Buying paint is easy, or should be. And I will happily buy from Protec or someone else. I painted vintage & classic vehicles professionally for many years, and know how things should happen. The truly amusing thing is that I could walk into any medium to large auto repair/refinishing shop, with a color sample, and they could scan it and produce a formula, using a hand held paint scanner. Flattening base not whtistanding, of course.
I will get back to you via PM in next couple of days regarding whether the dash you are doing for me should be painted KG3 or just primed. On the off chance Protec don't impress, next time you go there, give them MY name & tell them they lost a customer. If they don't understand how.......maybe I could send this posting to them.......via email of course!
