[Jacques Reed]

Hi Tony,

Liked your tale of chasing rubber boots at motorcycle shops. I sometimes thought I was the only one who had to deal with indifferent, lazy, or aggressive counter people.

I think my benchmark of poor service was trying to hire a chain saw a few years ago. The counter man was rather belligerent to anyone except his tradie mates it seemed. He asked me "what was I going to use the chain saw for?" "To cut down a few trees" was my obvious reply. He then went into a tirade about using it for that purpose because there are a lot of ants in this area that carry sand up into the hollowed trunks and it dulls the chain. I noticed a sign above him that said "All chain saws will incur a $20 sharpening fee when returned" and said "so I pay the $20 when I bring it back, what's the problem? He got quite nasty and outright refused to hire me one. Needless to say I never went there again and told everyone I knew about their crappy attitude towards customers.
A few years later the business folded. I wonder why?

Brgds,