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We are pleased to provide the following information about our Collector Account Merge process.


While the Terms and Conditions of the AIR MILES® Reward Program do not allow for the transferring of AIR MILES® reward miles from one Collector Account to another; the Primary Cardholder can redeem their reward miles for anyone they wish, or, AIR MILES® Collector Accounts can be merged. To complete a merge request, here’s what we need:


1) via e-mail:


The Primary Cardholder of the Collector Account that is to be merged (closed) is the person who needs to log onto our Web site and submit the request. They will need to provide the Collector Account Number they wish their Account merged to.


Their Collector Account will then be closed and all reward miles will be “transferred” to the remaining active Collector Account.


Once the merge has been conducted we will notify you by return e-mail.


2) via telephone:


The Primary Cardholder of the Collector Account that is to be merged (closed) is the person who needs to call our Customer Care Centre at 1-888-AIR MILES (247-6453), in the Toronto area 416-226-5171 where one of our Customer Care Specialists will be happy to assist them. Our hours of operation are Monday to Friday 8:00 a.m. ET to 9:00 p.m. local time, and Saturday 9:00 a.m. to 6:00 p.m. ET.


They will be asked to verify their Collector Account and provide the Collector Account Number they wish their Account merged to.


We appreciate the opportunity to provide this information to you and value your participation in the AIR MILES® Reward Program.


Thank you for your e-mail.


Regards,


Kelli Ann
AIR MILES® Customer Care Specialist