Jacques, that kind of service is disgusting but typical. It SHOULD stand out as the extreme exception, but is fast becoming the norm. I do what I can to reverse that, by warning everyone I know. I also make a point of telling the 'server' exactly what I think of their shitty attitude, & wish them great success in their NEXT venture.
Bob,
Quote:
Originally Posted by Bob McNeill
Tony, I must be lucky, as I work for a company where the boss recons " if man made it, man can fix it. ". Don is an old school Toolmaker.
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Oh how I wish I could work for someone like that! Not only becuase it must be a dying art to manufacture that way, but I wish I could do that stuff for myself.
Several weeks ago the steering rack in my wifes car became very noisy and was diagnosed with a leaky seal on one end of the rack. That seal created problems that made repair a must ASAP. But, as would be expected today, you cannot buy the one seal. We had to buy a whole new steering rack and have it installed. The job was originally quoted at over $1700, but the service department staff got it down to ONLY $1400ish. All for a $20 oil seal. It's just crackers really.