Ford Blitz Restoration/Rebuild

[Bob Moseley (RIP)]

Tony - why are you trying to re-invent the wheel. I have dealt with Protec for the last ten years. I just go in, order the paint for which they have the formula and get it when it is ready. I have already intimated I could do that for you, it is a walk up start. This is what having contacts is all about. I have bought in excess of 150l of this colour plus all the other obscure colours I need for my instrument panel work. When buying the paint I also get them to supply a couple of spray cans for touch up work. Everything is done in the laboratory down here whereas your paint shop just would not have the capability to do what is required.

Your other problem is that you are relying on Emails. It is far better to talk to someone and give them my name. Then they just look on their database and bingo, this is what the guy requires.

Bob

[Private_collector]

Bob,

I'm glad your experience with Protec is satisfactory. Though I'm puzzled how expecting a reasonable A to a simple Q is "re-inventing the wheel". The only time I can be guaranteed a chance to correspond is in the evening, and that means emails. I like email, it means I have an exact copy of what was advised or discussed, for future reference. In this case it means I can send mail when I am able to do so & ensure they have all details needed or requested. Perhaps even a photo or two to illustrate a point. That suits me just fine, you can't use email as an excuse for bad service or poor attention to detail. Whether I get a sensible answer to email, well that's their call.

Its nice of you to offer to get involved. I do appreciate this, but the issue here is consistency of customer service. I really shouldn't need to name drop to get their attention. If I don't get the same service devotion as Bob Moseley would, they are not going to get my business. I would find it offensive if your name got assistance, I as a new customer cannot!

Protec may yet be able to help, pending reply to email I sent tonight. Otherwise I write them off as a bad joke. That would be a pity, because their product is quite acceptable and easy to spray. So are many other brands.

Buying paint is easy, or should be. And I will happily buy from Protec or someone else. I painted vintage & classic vehicles professionally for many years, and know how things should happen. The truly amusing thing is that I could walk into any medium to large auto repair/refinishing shop, with a color sample, and they could scan it and produce a formula, using a hand held paint scanner. Flattening base not whtistanding, of course.

I will get back to you via PM in next couple of days regarding whether the dash you are doing for me should be painted KG3 or just primed. On the off chance Protec don't impress, next time you go there, give them MY name & tell them they lost a customer. If they don't understand how.......maybe I could send this posting to them.......via email of course!

[Mike K]

Originally Posted by Bob Moseley

Your other problem is that you are relying on Emails. It is far better to talk to someone and give them my name. Then they just look on their database and bingo, this is what the guy requires.

Bob

Absolutely agree . Emails with the ordinary staff people at a branch asking specific questions are a waste of time . The bozo at the computer doesn't have a clue what you want . You have to ring them or go to the counter to get results. Most businesses ignore emails from hobby type individuals as it's not worth their time responding .